FREQUENTLY ASKED QUESTIONS
Find here the answers to the most frequently asked questions.
Do you deliver outside Canada?
Yes, we ship to Canada, the United States, and Europe.
What are the shipping costs?
Delivery fees vary and are automatically calculated based on the customer's location at checkout. The free delivery threshold also changes depending on the destination (for example, in Europe, delivery is free for purchases over CAD 100).
What are the delivery times?
Delivery times vary depending on the carrier and destination. Your order will be shipped within 48 to 72 hours of purchase; a tracking number will then be sent to you by email.
How can I track my order?
A tracking number will be sent to you by email as soon as your order has shipped.
What if my package is damaged or never arrived?
Contact us at angesetdragon@hotmail.com with your order number, and we'll find a solution with you.
Can I return or exchange an item?
All items are final sale: no returns, exchanges, or refunds are possible, except in the case of a defective product or an error on our part.
What should I do if I receive the wrong product or a defective item?
Email us at angesetdragon@hotmail.com with a photo of the product and your order number; we will propose a solution quickly.
Can I cancel or change my order after placing it?
No. Once an order has been placed, it cannot be canceled or modified.
Are your stones and crystals natural and authentic?
Yes, all our stones and crystals are natural. As these are products from nature, each piece is unique: the color, shape, and weight may vary slightly from the photo shown.
What if I receive the wrong or a defective product? Where do your products come from?
All our products are carefully selected. For any questions about the origin of a particular product, please contact us via our contact form.
How do I choose the right stone or crystal for me?
Each stone is associated with an intention (prosperity, protection, love, psychic development, etc.) — check out our "By Intention" section to guide you, or write to us for personalized advice.
How to cleanse and recharge my crystals?
There are several common methods: fumigation (incense, sage, or palo santo), rinsing under clear water (except for friable or soluble stones), exposure to moonlight, or placing on a quartz cluster or amethyst geode. The ideal method depends on the type of stone — contact us via our contact form for advice tailored to your stone.
Do stones and crystals have a medical use?
Our products are offered for spiritual and well-being purposes only. They do not replace professional medical advice, diagnosis, or treatment.
What services do you offer?
All our services and consultations are presented on our Services page.
How do I book an appointment for a service or consultation?
For an appointment with Martine, book directly via our online calendar. For other treatments, you can call us or write to us directly at the shop.
Are consultations offered in person or online?
Treatments are offered in person at the shop.
What is your appointment cancellation or rescheduling policy?
Any cancellation or postponement must be made at least 24 hours in advance.
What payment methods do you accept?
Payment is made via Shopify Payments: credit/debit cards (Visa, Mastercard, etc.) and PayPal. All transactions are secure.
Are taxes included in the displayed prices?
Prices are displayed before tax; GST and QST will be applied at checkout for deliveries within Quebec.
Do I need to create an account to place an order?
No, you can order as a guest. However, creating an account allows you to track your orders more easily.
How can I subscribe to the newsletter?
Sign up directly at the bottom of our site to receive our news, promotions, and tips.
How do I contact you if my question isn't covered here?
Email us at angesetdragon@hotmail.com or via our Contact page — we usually reply within [timeframe].